ThreadPack ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.
1. Information We Collect
Account Information
We may collect:
- Name (if provided)
- Email address
- Authentication identifiers
- Subscription status
Payment Information
All payments are securely processed by Lemon Squeezy (Merchant of Record). We do not collect or store:
- Credit/debit card numbers
- CVV codes
- Full billing details
We may receive limited billing-related information such as:
- Payment status
- Subscription plan details
- Transaction IDs / order references
Usage & Technical Data
We may collect technical and usage data such as:
- File size and usage limits
- AI-assisted usage count
- IP address (for security and abuse prevention)
- Browser and device information
2. How We Use Your Data
We use your data to:
- Operate and maintain the service
- Manage subscriptions and usage limits
- Provide AI-based features and automation
- Prevent fraud, abuse, and unauthorized access
- Improve platform performance and reliability
❌ We do not sell or rent user data
❌ We do not share data with advertising networks
3. AI Usage & Content Processing
ThreadPack uses AI-based automation for:
- Design and tech pack generation
- Data structuring and formatting
Important notes:
- Uploaded content is used only to provide the requested processing and outputs
- User content is not used for AI training
- Files are deleted automatically based on retention rules
- AI output may be generated without human review
4. File Storage & Retention
Files are stored temporarily based on your plan:
- Free users: automatic cleanup after 24 hours
- Paid users: retention based on the active subscription plan
Expired files may be permanently deleted.
5. Cookies
We use essential cookies only for:
- Login sessions
- Security
- Basic analytics
We do not use tracking or advertising cookies.
6. Data Security
We apply reasonable security measures, including:
- Secure servers
- Access control
- Rate limiting and abuse detection
However, no online service is 100% secure.
7. Third-Party Services
We use trusted third-party services to operate our platform, such as:
- Authentication providers
- Payment processor / Merchant of Record (Lemon Squeezy)
- Hosting and CDN services
- Analytics (if enabled)
Each provider processes data under its own privacy policy and applicable legal obligations.
8. Your Rights
Depending on your location, you may have rights to:
- Request access to your personal data
- Request correction or deletion of your data
- Request account deletion
- Cancel your subscription
To make a request, contact:
📧 support@threadpack.com
9. Policy Updates
This policy may be updated at any time. Updates will be posted on our website with a revised "Last updated" date.
10. Contact
📧 Email: support@threadpack.com
🌐 Website: https://threadpack.com